How It Works - RentalMates

Start Renting

Whether you’re looking for a bicycle, camera or
costume, it is an endless renting experience
as we have tons of items on the site. Behind every
item is a trusted store owner who can provide you
all the details you need.

Search for items to rent

Become an Owner

RentalMates gives the opportunity for people who have underused items in their household to start
listing and earn side income. We also welcome rental companies to register and start putting up their
product on our site.

Learn to become an owner

Simple steps
on how to use RentalMates

Homepage

Find anything you’re looking for and book the dates

SelectPickuDate

Pay using online banking or use credit funds

Checkout

For owners, approve/reject booking from renters

Booking Number

Renter will receive a 4-digit code to be given to owner
Handover Code

Handover Code

Click ‘Item Returned’ after renter has returned the item

View full rental process

How renting works at RentalMates

Sign up

Create your account and become a member of our community.

Search & Book

Explore and find the perfect services or events. Book your spot or tickets.

Get verified

Verify your identity to ensure a secure and trustworthy experience.

Pass the handover code

Complete the handover process to finalize your transaction or participation.

Common questions

Is delivery available on every item?

It depends on the owner of the item. Some send their items and some might need renter to come and pick it up from their store. Otherwise, you can choose RentSmart delivery as an option.

Why do I need to pay additional RM100 for any item?

The additional RM100 you’re paying is the security deposit. It is refundable and you can claim it back after rental is complete. At RentalMates, we insure our products to keep the platform a safe place for people to use.

Why do I need to get verified?

As a renter, when you provide identification info, it builds trust in the RentalMates Asia community. It also helps us keep RentalMates secure, safe from fraud, and protect owners and their products. Apart from that we would need your identification info for our insurance guidelines as well.

How do I contact the owner?

We have 2 methods to get in touch with owners.
Product Enquiry: You have the option to enquire about the product; this is usually public conversation and relates to general information about the product. Questions that are relevant, would be released to the product page, which will allow other users to see the questions and answer.
Chat: Upon booking the item, you also have the option to chat with the owner in the email.

If I use RentalMates Delivery, how do I send the handover code to the owner?

You can give the handover code to our delivery partner beforehand and he will pass it to the owner once he arrives to pick up the item. This way it will guarantee the item is handed over to the right person even they’re not meeting directly.

Why is everything conducted through email?

We are working on the possibility of building a native mobile app which users might find much easier to use. As for now, bear with us and do frequently check on your email from RentalMates when you’re doing your rental as it helps our side to keep track of what’s happening.